About

FAQ

• Where is the store based?

  Fresno, CA

• Do you accept orders placed outside of the US?

  Yes! I ship worldwide. Depending on where you are located, it is usually $25 for international shipping.

• How long will it take to receive my order?

  I ship within 1-2 business days. Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

• What method of shipping do you use?

  I ship using USPS First Class Mail. This option is trackable, but it is uninsured. If you would like to purchase a Priority Shipping upgrade which will be insured, please contact me prior to purchase!

• What are your payment methods?

  I accept PayPal only!

• Can I get a custom from you?

  My customs are usually closed, but I do make an announcement when they reopen.

• Can I buy more than one pair of ears?

  There are currently no limitations on how many one person may buy per release.

• Are your ears posable?

  All my ears are fully posable unless otherwise stated.

• Policy Info

  By completing a purchase on my site, you are agreeing that you have read my policies!

  ​For buyer and seller safety, I will only ship to the address given at time of purchase. Please make sure your address is correct!

  I am not responsible for any lost or stolen packages. If you are concerned, please contact me to purchase a Priority Shipping upgrade!

  All of my items are completely handmade, so they may be slightly asymmetrical. While I try my best to capture the true color when taking pictures, colors may appear slightly different on screen than in person.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.